There might be an old version of the Orbi firmware that you are up with. The sign of the old version of the device is connected but with slow internet. So to update the device enter the control panel of the device and make sure the device is in full connection with the Ethernet or WiFi to the device. Locate the browser and type 192.168.1.1 in the search field of the PC. As this is an Orbi IP address, it is the way to go to the Netgear Orbi login portal. Now, you have access to your Orbi account. Finally, check for the firmware update option and further install it on your PC and update the software.